Terms of Service

Last updated: December 15, 2024

Agreement to Terms

By accessing or using the services provided by Cheeky Panda Web Design ("Company," "we," "us," or "our"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not access or use our services.

Description of Services

Cheeky Panda Web Design provides web design, development, and digital marketing services including:

  • Custom website design and development
  • AI-powered content creation and copywriting
  • Google Ads management and optimization
  • Website hosting and maintenance
  • AI automation and chatbot implementation
  • Website audits and optimization services

Our Guarantee

Build First, Pay Only If You Love It

We offer a unique satisfaction guarantee: we build your website first, and you pay the $499 fee only if you absolutely love the result. This guarantee applies to our standard web design package under the following conditions:

  • Initial project scope must be clearly defined and agreed upon
  • Client provides all required content and feedback within agreed timeframes
  • Project must be completed within our standard 48 hours delivery window
  • Guarantee applies to one revision cycle as per project scope

Payment Terms

Web Design Services

  • Standard web design: $499 (pay only if satisfied)
  • Custom projects: 50% deposit required, balance due upon completion
  • All payments are in Australian Dollars (AUD)
  • Late payments may incur additional fees

Ongoing Services

  • Hosting and maintenance: Monthly billing in advance
  • Google Ads management: Monthly fee plus ad spend
  • AI automations: Monthly subscription or one-time setup fee

Client Responsibilities

To ensure successful project completion, clients must:

  • Provide accurate and complete project requirements
  • Supply all necessary content, images, and branding materials
  • Respond to communication and feedback requests within 48 hours
  • Ensure they have rights to all provided materials
  • Provide access to necessary accounts and platforms
  • Review and approve work within agreed timeframes

Intellectual Property

Client Content

You retain ownership of all content, images, and materials you provide. You grant us a license to use these materials solely for the purpose of delivering our services.

Completed Work

Upon full payment, you own the completed website design and custom code. We retain rights to our proprietary tools, frameworks, and methodologies. We may showcase completed work in our portfolio and marketing materials.

Revisions and Changes

  • Standard packages include one round of revisions
  • Additional revisions may incur extra charges
  • Major scope changes require a new project agreement
  • All change requests must be submitted in writing

Delivery and Timeline

We strive to deliver projects within agreed timeframes:

  • Standard websites: 48 hours from project approval
  • Custom projects: As agreed in project scope
  • Timelines may be extended due to client delays or scope changes
  • We are not liable for delays caused by third-party services or force majeure

Limitation of Liability

Our liability is limited to the amount paid for our services. We are not liable for indirect, incidental, or consequential damages. We do not guarantee specific business results, traffic, or revenue outcomes from our services.

Termination

Either party may terminate services with written notice:

  • Ongoing services: 30 days written notice
  • Project-based work: Immediate effect with payment for completed work
  • We may terminate immediately for non-payment or breach of terms

Privacy and Confidentiality

We respect your privacy and maintain confidentiality of your business information. Please refer to our Privacy Policy for details on how we handle your personal data.

Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria, Australia.

Changes to Terms

We may update these Terms from time to time. Changes will be posted on our website with an updated date. Continued use of our services constitutes acceptance of updated Terms.

Contact Information

If you have questions about these Terms, contact us:

  • Phone: +61 7 5241 1955
  • Address: Nobby Beach, Gold Coast, Australia

Ready to Start Your Project?

Our fair terms and satisfaction guarantee make it risk-free to work with us.